Frequently asked questions
Please review and adjust every answer below to match your actual shipping times, carriers and policies before launch.
Ordering
How do I know what size to order?
Each product page includes a size guide with measurements. Measure your pet's chest at the widest point (for harnesses) or neck (for collars), and choose the size that fits those measurements. If you're between sizes, size up.
Can I change or cancel my order?
Contact us as soon as possible after ordering. If the order hasn't shipped yet we can usually change or cancel it.
Shipping
Where do you ship?
[Update this: list the countries you actually ship to.]
How long does delivery take?
[Update this: your real processing time plus transit time.]
How much is shipping?
[Update this: your real rates and any free-shipping threshold.]
Will I get tracking?
Yes — you'll receive a tracking link by email as soon as your order ships.
Returns
What's your return policy?
[Update this to match your Refund Policy.] Unused items in original condition can be returned within [X] days of delivery.
What if my item arrives damaged or incorrect?
Email us photos and your order number and we'll make it right at no cost to you.
Products
How do I wash my harness, leash or collar?
Most items are hand wash only in cool water with mild soap, then air dry. Check the care instructions on each product page.
Still need help?
Reach us through our contact page and we'll get back to you.