Terms of Service
Last updated: August 2, 2026. This is a general template. Have it reviewed by a qualified lawyer and complete the bracketed sections before you begin trading.
1. Overview
This website is operated by Petlovehq ("we", "us", "our"). By visiting our site or purchasing from us, you agree to these Terms of Service and to any policies referenced here, including our Refund Policy, Shipping Policy and Privacy Policy. If you do not agree, please do not use this site.
2. Eligibility
You must be at least 18 years old, or the age of majority where you live, to place an order. You may not use our products for any illegal or unauthorized purpose.
3. Products and pricing
We do our best to display product colors and details accurately, but we cannot guarantee that your screen shows them exactly. Prices are listed in US dollars and may change without notice. We reserve the right to limit quantities, refuse any order, or discontinue a product at any time.
If a product is listed at an incorrect price due to an error, we may cancel the order and refund you in full, whether or not the order has been confirmed.
4. Orders and payment
Placing an order is an offer to buy. We may accept or decline it. Payment is taken at checkout. You confirm that the payment details you provide are yours and are valid.
5. Shipping and delivery
Delivery estimates are estimates, not guarantees. Risk of loss passes to you once the carrier takes possession. See our Shipping Policy for full details.
6. Returns
Returns are governed by our Refund Policy.
7. Product safety and correct use
Our products are pet accessories, not safety restraints or medical devices. Always supervise your pet with toys and chews, check fit regularly, and replace any item showing wear. We are not responsible for injury or damage resulting from misuse, poor fit, or use of a product beyond its intended purpose. Nothing on this site is veterinary advice — talk to your vet about your pet's health.
8. Accuracy of information
Content on this site is provided for general information. We may update it at any time without notice, and we are not obliged to do so.
9. Intellectual property
All content on this site — text, images, logos, product descriptions and design — belongs to Petlovehq or our licensors and may not be copied or reused without written permission.
10. User submissions
If you send us reviews, photos, ideas or other content, you grant us a non-exclusive, royalty-free right to use, edit and publish it. You confirm the content is yours to share and is not unlawful or defamatory.
11. Prohibited uses
You may not use this site to break the law, infringe anyone's rights, submit false information, transmit malicious code, harvest personal data, spam, or interfere with the site's security features.
12. Disclaimer of warranties
The site and our products are provided "as is" and "as available" without warranties of any kind except those that cannot be excluded by law.
13. Limitation of liability
To the fullest extent permitted by law, Petlovehq is not liable for indirect, incidental or consequential damages arising from your use of the site or our products. Where liability cannot be excluded, it is limited to the amount you paid for the relevant order.
14. Indemnification
You agree to indemnify and hold Petlovehq harmless from any claim arising out of your breach of these Terms.
15. Severability
If any provision here is found unenforceable, the remaining provisions stay in effect.
16. Changes to these Terms
We may update these Terms at any time. The version posted on this page is the version that applies. Continued use of the site means you accept the changes.
17. Governing law
These Terms are governed by the laws of [your jurisdiction], without regard to conflict of law rules.
18. Contact
Questions about these Terms? Reach us through our contact page or email [your support email].